Volunteer eNewsletter

Your questions answered

Questions this week include regarding Check In and Chat, whether you need to cancel shifts you can’t attend and where to find more shift information.

Read our latest FAQs

I speak another language to English. Can I use this to help others who also speak this language?

Yes, our system will automatically search for volunteers who speak the preferred language of the client. You can update your language settings on the ‘Me’ tab in the GoodSAM app. 

How long should a Check In and Chat call last?

Check In and Chat calls can be as long as you like. From five minutes to an hour, it’s completely up to you and the person you’re speaking with. If you have a limited amount of time, it’s worth noting this at the start of your call to manage expectations.

Do I need to cancel Steward shifts that I can’t attend? 

Yes. It is important that you cancel any shifts you are unable to attend as soon as possible in the GoodSAM app, so that the vaccination site can find another volunteer. Try to give at least 48 hours’ notice. If you cancel a shift last minute or don’t show up for your shift, the vaccination site will be left without the support needed to function effectively, which could affect the number of people vaccinated that day. To cancel a shift, swipe across the shift on the ‘Future Tasks’ screen in the app and press ‘No Longer Attending’. 

Where can I find more information about a shift I’ve booked to attend? 

Swipe left on the shift in the ‘Future Tasks’ tab and press ‘Show Details’. You can view the vaccination site contact details by clicking on the ‘My Contact’ tab. Some shifts may also provide parking and travel information in the ‘Additional Information’ tab.

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Page last reviewed: 23 May 2024