Your questions answered
Questions this week include what you may be asked to collect or deliver for Pick Up and Deliver, do you need to change your car insurance to drive as a volunteer and what to do if the person you are supporting for Pick Up and Deliver has questions about their monitoring equipment.
What will I be asked to collect/deliver as a Pick Up and Deliver volunteer?
Pick Up and Deliver Volunteers will be asked to deliver medicines or monitoring equipment to recently discharged people from hospital or in a virtual ward. These items will be delivered to a person's home address.
Any equipment you are given will be portable and can be handed over at the doorstep. Medicine deliveries will not contain any controlled substances.
What if the person I am supporting has questions about the monitoring equipment I have delivered as a Pick Up and Deliver volunteer?
Please refer the person to call the health professional named in their discharge letter or to use the contact details in any information provided about the virtual ward.
Do I need to change my car insurance to be able to drive as a volunteer?
Volunteers using their own car for voluntary purposes to support others should check the information on the Association of British Insurers website before undertaking any driving activity as you may not be insured, the information includes a list of insurers who do not charge extra for volunteer driving.
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Page last reviewed: 07 March 2025
