Getting started

Thank you for signing up as a Volunteer Responder.

If you are not part of the programme and would like to volunteer, you can sign up using the button below.

Sign up to be a Volunteer Responder

Step 1: Download the GoodSAM App

You can find the ‘GoodSAM Responder’ app on your smartphone via the App Store or Google Play.

Use the following links:

See The GoodSAM app for further guidance on how to use the app.

Step 2: Report on duty

To be notified of available tasks, go to the ‘Me’ tab on the GoodSAM app and switch on ‘Report on duty’. You can put yourself ‘off-duty’ when you are unavailable, and you will not receive alerts. Most tasks are not for immediate support, so please stay on duty if you can.

To find out more about a task, click accept to read more. If it is not of interest or if you are not available at the time slot, you can pass it to another volunteer. Click the ‘actions’ tab and select ‘pass to another volunteer’.    

Step 3: Review your activities on the GoodSAM website

Once you have downloaded the app and put yourself on duty, the next step is to check your volunteering activities. 

Please log in to the GoodSAM website today to check your volunteering activities. Check In and Chat and Pick Up and Deliver will be selected as standard.

Check and update your volunteer activities on the GoodSAM app website

See The GoodSAM app for further guidance on how to update your volunteer activities.

Step 4: Read the Getting You Started Guides

Please read the Getting You Started Guides before you complete any activities and ensure you understand the guidance. These guides include information about how the app works, payment options for shopping, safeguarding and claiming expenses.

See Getting You Started Guides for all volunteering activities.

Step 5: Sign up for a Welcome Webinar

We invite you to a welcome webinar. It is optional, so you can decide if you want to attend or not.

In the webinar, we will give you more information on how the programme works and some hints and tips on using the GoodSAM website and App. There will also be opportunities to ask any questions you may have.

Reserve your place

If you would prefer to find out more about Volunteer Responders in your own time, resources are available on the Volunteer Responders website.

Alternatively, you can contact the Support Team on 0808 196 3382.