Guide for referrers

How to register as a referrer and raise a referral

Self-referrals are possible for people requiring Check In and Chat, Check In and Chat Plus and Community Response support.

People can request support for themselves, or a friend or family member can request it on their behalf, with their consent, by calling our Support Team on 0808 196 3646.

For more information, watch Raising a referral and Signing up as a referrer

Referral process

As a referrer you can request support from the programme by completing a referral form on the referral portal at or by calling our Support Team on 0808 196 3382.

How ot be a registered referrer process map for Volunteer Responders

If you have an NHS or Gov email address:

  • If you are already registered with GoodSAM, you will be able to log into GoodSAM directly using the link below. You can complete the referral form and the referral will automatically be accepted and sent on to available volunteers.
  • If you are not already registered with GoodSAM, enter your first referral. Once the referral is submitted a verification email will be sent to you to create an account. Once your account is created you can log into the GoodSAM platform and raise/manage your referrals.

If you do not have an NHS or Gov email address:

  • Enter your first referral into the GoodSAM platform and allow up to 72 hours for your account to be approved. Once approved, you will receive a verification link by email. Click on the link to create an account then log in to raise/manage your referrals. Any further referrals raised will be automatically approved.

Once you have set up an account, you can log in at any time to view or cancel your referrals

Once your referral has been entered into a verified account in the GoodSAM app it will automatically send an alert to available volunteers asking them to complete the task at the time you have specified. (The exception to this is for the Steward Volunteers as these requests are for future tasks).

All support requests (except Vaccination Stewards) are time limited in the first instance but can be repeated if required.

Print entire guide
Page last reviewed: 16 November 2023