Making a referral for someone else

Professional referrers

This guide shows you how to fill out the referral form when requesting support on behalf of someone else.

If you require support for a site or organisation, please see our Making a referral to support a site^[1] guide.

For role specific information please see support available^[2].

Page last reviewed: 05 June 2024

Select the the support is for someone else (it's for me is a self-referral) including your local authority area.

Then select yes if you are referring on behalf of an organisation, no is for family members referring someone on their behalf. You must have permission of the person being referred to make a referral on their behalf.

Page last reviewed: 05 June 2024

Select your organisation type (or best fit) form the dropdown list and complete the organisation details including your local authority area.

The local authority area determines which support is currently available to you and will be used to match volunteers to the support request based on location.

Page last reviewed: 05 June 2024

Select the type of support you are requesting from the available options. For more information see support available^[3].

When you select the type of support the available activities for this category will be displayed, not all activities are available in all locations, the image below is an example.

Telephone Support

Friendly chats to reduce loneliness and improve wellbeing.

Available activities:

• Check In and Chat Call^[4] - from different volunteers each time
• Companionship Calls^[5] - from the same volunteer (up to 3 calls per week for 6 weeks).

Community Response

Collection and delivery of essential shopping, prescriptions, or lateral
flow tests to people at home. Alternatively, accompany the person to an activity in the community.

Available activities:

• Shopping - small shop^[6]
• Shopping - large shop^[7]
• Pharmacy - collection/delivery^[8]
• Connect - accompany to an activity^[9] (e.g. lunch club, walks).

You will then need to enter the reason for the activity support.

Page last reviewed: 18 October 2024

Telephone Support

Check In and Chat Call

You will need to fill out the following details:

• Frequency - One-off, daily, weekly
  • If one-off also select the Preferred day/date - yes or no and if yes, the preferred day/date - date and time
  • If daily select which day or days Monday to Sunday
  • If weekly also select the Preferred day/date - yes or no and if yes, the
    preferred day/date - date and time, followed by the number of weeks 1-18.

Telephone Support

Companionship Calls

You will need to fill out the following details:

• Preferred day/date - yes or no
  • If yes, select the preferred day/date - date and time.

Community Response

Shopping - small shop/large shop and Pharmacy

You will need to fill out the following details:

• Frequency - One-off or weekly
  • If one-off also select the Preferred day/date - yes or no and if yes, the
    preferred day/date - date and time
  • If weekly also select the Preferred day/date - yes or no and if yes, the
    preferred day/date - date and time, followed by the number of weeks 1-6.
• Practical task information - The content of this box will be visible to all volunteers please include any relevant information for completing the task. The box will be pre-populated with examples which need to be overwritten.

You must not include any personal or sensitive information and will need to tick the box to confirm this.

Community Response

Connect

You will need to fill out the following details:

• Will the volunteer need their own transport yes/no
• Frequency - One-off or weekly
  • If one-off also select the Preferred day/date - yes or no and if yes, the
    preferred day/date - date and time
  • If weekly also select the Preferred day/date 􀂱 yes or no and if yes, the
    preferred day/date - date and time, followed by the number of weeks 1-6.
• Practical task information - The content of this box will be visible to all volunteers please include any relevant information for completing the task. The box will be pre-populated with examples which need to be overwritten.

You must not include any personal or sensitive information and will need to tick the box to confirm this.

Please note: Community Response is only available in select Local Authority areas. See Community Response locations^[10].

Page last reviewed: 11 December 2024

Enter your details this is so you can be contacted if there are any issues or we need to follow up.

Page last reviewed: 05 June 2024

Fill out the client details, the volunteer will need these to make contact so please ensure that they are correct before you submit the form.

You will need to enter the preferred language of the client and the information letter format from the available dropdown menus.

Page last reviewed: 05 June 2024

Finally complete the consent box that confirms the person is aware of the referral and that you have their permission and the consent box that confirms they are suitable as per the programme criteria, then select Register Referral.

If you need help to complete this form please contact the Support Team on 0808 196 3382^[11].

Page last reviewed: 05 June 2024