Acceptable use policy

Please read the terms of this policy carefully before using the website.


What's in this acceptable use policy?

This acceptable use policy (the ‘Policy’) relates to our website (the ‘Site’). It sets out standards and requirements that apply whenever you link to the Site or interact with the Site in any way.

Who are we?

The Site is operated by Royal Voluntary Service (‘we’, ‘our’, ‘us’), a charity registered in England and Wales under number 1015988 and in Scotland under number SC038924. Our registered office is at Hanley Centre, 29 Charles Street, Stoke-on-Trent, Staffordshire ST1 3JP.

We are regulated in England and Wales by the Charity Commission and in Scotland by OSCR, the Scottish Charity Regulator.

By using the Site you accept this Policy

By using the Site, you confirm that you accept the terms set out in this Policy and agree to comply with this Policy.

If you do not agree to this Policy, you must not use the Site.

We recommend that you print off a copy of this Policy for future reference.

There are other documents that may apply to you

Our website terms of use also apply to your use of the Site.

Prohibited uses

You may use the Site only for lawful purposes. You may not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of our website terms of use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of the Site;
    • any equipment or network on which the Site is stored;
    • any software used in the provision of the Site; or
    • any equipment or network or software owned or used by any third party
Breach of this Policy

Failure to comply with this Policy constitutes a material breach of the Website Terms of Use and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Site (including our sub-domains);
  • Issue of a warning to you;
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • Further legal action against you;
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

The actions we may take in response to breaches of this Policy are not limited to those described above, and we may take any other action we reasonably deem appropriate.

We may make changes to the terms of this Policy

This Policy was published on 5 August 2020.

We may amend this Policy from time to time. Every time you wish to use the Site, please check this Policy to ensure you understand the terms that apply at that time.

How to contact us

If you wish to discuss this Policy or any matter relating to it, please email us at [email protected]

Which country's laws apply to any disputes?

If you are a consumer, please note that the terms of this Policy, its subject matter and its formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this Policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims.