Self-referral toolkit

Volunteer Responders is a flexible volunteering programme developed to support NHS and communities in England. The scheme is built on a digital platform and links volunteers to local live tasks via the GoodSAM app.

Our Telephone Support services  are open for self-referrals meaning people can refer themselves or someone they know (with that person’s permission) for calls with NHS and Care Volunteer Responders . They can do this by calling the Support Team on 0808 196 3646^[1]

More about Telephone Support services

Check In and Chat

A phone call can make all the difference to how someone is feeling and can help improve overall wellbeing. Check In and Chat volunteers are available to provide a friendly voice and a listening ear. This service is available for up to 18 weeks, and can be requested daily or weekly. There will be a different volunteer calling each time.

Companionship Calls

For someone that might benefit from or would prefer the continuity of speaking to the same person, calls can be requested from a volunteer daily or weekly for up to 6 weeks.

Promoting our services

If you would like to help spread awareness of these services to your customers/clients/people you support, please see the sections on the left.

Page last reviewed: 23 September 2024

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Could you benefit from a bit of extra help?
 @VolResponders can support with friendly phone calls or food shopping and prescription deliveries.

Call us today on 0808 196 3646^[1] to register for this free service or visit https://nhscarevolunteerresponders.org/i-am-a-professional-referrer^[2] to find out more

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Could you use some extra support? @VolResponders offer friendly phone calls and help with  food shopping and prescription deliveries. Call 0808 196 3646 today to register for  this free service. https://nhscarevolunteerresponders.org/i-am-a-professional-referrer^[2]

Graphics

We have produced a number of social media graphics for you to use on your socials

Download social media assets ^[3]

Page last reviewed: 20 June 2024

Please see below some copy for you to use in your internal comms/newsletters. 

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Stay connected with calls from NHS and Care Volunteer Responders

Having a chat with someone can make all the difference to how you are feeling and can help improve overall wellbeing. If you, or someone you know would benefit from a friendly chat and a listening ear, you can request phone calls from NHS and Care Volunteer Responders.

The service is free to use. Call us today on 0808 196 3646^[4] to speak to our Support Team or visit https://nhscarevolunteerresponders.org/id-like-support^[5] to find out more. Our phone lines are open 9am-6pm everyday.

Healthcare professionals can also make referrals for volunteer support by calling call 0808 196 3382^[6] or visiting: nhscarevolunteerresponders.org/i-want-to-refer-someone^[7]

ENDS

Page last reviewed: 05 June 2024