NHS England Privacy Statement

May 2025

Purposes for processing

Volunteer Responders throughout England have signed up via the GoodSAM platform to stand up to support the NHS at a time of need. 

Volunteer Responders is an innovative digital volunteering scheme using geo-location technology to match volunteers to opportunities. It was set up in March 2020 to support people during the COVID-19 pandemic.

Sources of the data

The information is provided by Volunteer Responders who have signed up to the GoodSAM platform. Volunteers have consented to sharing their information with NHS England. This information has been provided by Royal Voluntary Service.

Categories of personal data and recipients

NHS England are data controllers for full name and email address of Volunteer Responders and this data is stored on the GoodSAM platform. No special category data is collected.

GoodSAM Ltd provides the technical service to facilitate volunteering activity and they are data processor of name and email on behalf of NHS England.

Legal basis for processing

For GDPR purposes NHS England’s lawful basis for processing is Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.