The GoodSAM app

Future tasks

The following section contains additional information for Steward, Pick Up and Deliver and Connect volunteer activities.

A request for you to support will appear in the ‘TASKS’ section of the app. This can be found at either the top or bottom of the screen, see below. For your information a scheduled task is a request for support in the future.

Task tab GoodSAM app screen grab

Location – the location of the task. 

Additional information – Start date and time, end date and time and any additional information that you need to be aware of regarding the task including where/who to report to on arrival.

Your contact – A contact telephone number of the Support Team 0808 196 3382.

To navigate through these screens above please use the back/next button located at the bottom of the screen.

Accepting the task – If you wish to accept the task, swipe across the screen and press ‘wish to attend’

GoodSAM app screen grab

Or alternatively within the ‘your contract’ screen you will see a ‘wish to attend’ button. You can click this to confirm your attendance.

GoodSAM app screen grab

Once you have confirmed attendance the task will show ‘attending’.

GoodSAM app screen grab

You will be asked to share a ‘Task ID Number’ when you arrive at the site. You can find this within the ‘Reports’ section of the app.

GoodSAM app screen grab

Cancelling attendance - If you find you are no longer able to attend a task and wish to cancel your attendance. Swipe across the task on the ‘Tasks’ screen, and press ‘no longer attending’.

GoodSAM app screen grab for cancelling a task

Please remember to cancel if you are no longer able to attend a shift. This enables the team to identify another volunteer to meet the quota required to safely support the activity.

If a task is cancelled by the organiser - You will receive a push notification informing you a task you have already accepted has been cancelled by the organiser. This will be in ‘messages’ section on the app. The task will then be removed from the ‘Task’ section.

Cancellation GoodSAM app screen grab

Please note: The app is used by other organisations including medical professionals. If you only signed up as a Volunteer Responder, you will never receive alerts relating to any medical emergencies. This is a completely separate programme.

Print entire guide
Page last reviewed: 01 December 2023